Ulster Bank

  • Ulster Bank says it's aware that money isn't showing in some customer's accounts.

    It's after large numbers of the bank's customers have reported their salaries have disappeared from their accounts, while direct debits haven't been paid.

    Other customers say that their cards are being declined and their balances aren't correct.

    Ulster Bank says it's working hard to fix the issue and apologises for any inconvenience.

  • Ulster Bank says a glitch that left some customers unable to view their transactions has been fixed.

    A number of people were accidentally overdrawn yesterday after money disappeared from some accounts.

    Ulster Bank says that all transactions impacted by the issue have now been applied -  and is ensuring that no customers will be left out of pocket.

    Senior executives from Ulster Bank will be asked to appear before the Oireachtas committee on Finance & Public Expenditure to answer questions about the problem, which the bank has blamed on "human error".

     

     

  • Ulster Bank is to reduce staff numbers and introduce more automated systems in branches, as part of changes that were confirmed to Midwest News today.

    In response to a query from Midwest News today, an Ulster Bank spokesperson said:

    “More and more of our customers are choosing to do their everyday banking online or on our mobile app. In response to this changing customer behaviour, we are announcing changes to some of our branches including investment and refurbishment, increased automation, and a further move to cashless advice centres in five locations. These changes will result in a reduction in the number of people working in our branch network by 54. We know this is difficult news for our staff. We are doing everything we can to support those affected and will manage these changes in line with existing processes with the Financial Services Union.”

    The spokesperson confirmed there will be no branch closures as part of the changes and it has not been confirmed where the job losses will be specifically.

    The spokesperson also confirmed that Ulster Bank hopes to manage as many of these job reductions as possible on a voluntary basis and will ensure compulsory redundancies are kept to an absolute minimum.