An Erris Councillor says the way in which customer issues are dealt with by Eir is crazy.
Fine Gael Cllr Gerry Coyle was speaking after highlighting the case of a 93-year-old woman is his area, who has been without a phone for two weeks. The phone is also connected the lady’s panic pendulum.
There is no mobile coverage in the woman’s house, so Cllr Coyle took it upon himself to call Eir on the woman’s behalf, with her permission, to report the fault.
Cllr Coyle was told he could not report the fault on the woman’s behalf, and she would have to call herself.
He says it would have meant taking the woman out of her home, to bring her to an area where there is mobile coverage, to call them herself.